Intrapreneurship in the creation of the Lumens CS platform: from idea to SaaS

da ideia ao SaaS

Abstract

This paper reports an intrapreneurship experience involving the development of the Lumens CS platform, aimed at automating process cycles between managers, librarians, libraries as institutions, and Customer Success. The solution addresses specific challenges regarding data processing, management, and analysis within Latin American information units. Methodologically, a qualitative and descriptive approach was adopted, based on prototyping, the creation of a design system, and the validation of a Software as a Service (SaaS) model. Its core functionalities include plan generation, client management, internationalization, and database connection configurations. The results demonstrate the mitigation of information silos, a reduction in manual tasks, and an increased focus on predictive strategic actions through the generation of customized plans for each institution. It is concluded that intrapreneurship and cloud technology represent essential competitive advantages, optimizing resources and elevating the role of the information professional within the corporate environment. Future developments are expected to implement access levels, trend dashboards, bulk client imports, and new template creation.